Customer Satisfaction
Wafer Works Corporation adheres to a customer-centric approach, striving to meet both current and future customer needs. The Company is committed to maintaining high quality standards to enhance customer satisfaction. In 2024, Wafer Works conducted a customer satisfaction survey targeting its top 30 customers, achieving a score of 88.21. Customers gave high evaluations of the Company's product quality and services, surpassing the annual target of 80 points and showing significant improvement. Moving forward, the Company will continue to manage customer-related issues to meet and exceed customer expectations.
Recent Trends in Customer Satisfaction Performance
Customer Privacy
"Honesty and Innovation" is one of Wafer Works' core business principles. Before initiating any business relationship, a Non-Disclosure Agreement (NDA) is signed to ensure the confidentiality of shared information. Internally, employees are required to sign confidentiality agreements and regularly participate in training sessions and awareness programs to emphasize the importance of data protection and confidentiality. To further safeguard Wafer Works' data, USB access on all employee computers is disabled. The legal affairs department conducts educational training to reinforce these measures. Additionally, the Company employs firewalls, electronic file encryption systems, and electronic personal data storage platforms to control and audit the access and usage records of relevant personnel, ensuring robust customer data protection.
Wafer Works has established a Code of Ethical Business Conduct to protect the personal data and privacy of all business associates, including suppliers, customers, consumers, and employees. This code ensures compliance with privacy and information security laws and regulatory requirements during the collection, storage, processing, transmission, and sharing of personal data. In 2024, Wafer Works received no complaints regarding customer privacy violations or data loss.
In terms of personnel management, Wafer Works raises employees' information security awareness. New hires undergo onboarding training and sign an "Employee Code of Conduct Statement," while current employees receive ongoing information security briefings. Data access is tiered to ensure secure handling, and CRM/ERP system management data is protected at the highest level of confidentiality. Wafer Works has also refined its information security management system, continuously strengthening system and data security. This includes the building of comprehensive gateway control devices, antivirus systems, network access control systems, system vulnerability enhancements, and file encryption systems. Company regulations are established to prevent data leakage incidents.